Resource and post by Urban Alliance staff.

Becoming culturally competent and practicing cultural humility are essential to offering direct services effectively because staff and volunteers have frequent contact with people from a variety of cultural backgrounds. All too often, well-meaning people do harm because they lack the knowledge, awareness, and skills to understand how their words and actions impact others. By growing in one’s cultural competence and increasing cultural humility, staff and volunteers are better able to build strong relationships with people who are different from them and are better equipped to serve others. These concepts go beyond simply encouraging increased awareness and sensitivity to cultural differences. They also compel people to action when a power imbalance or injustice occurs.

In our booklet, Cultural Competence and Cultural Humility, we explore the concepts of bias and stereotypes, social identity, power and privilege, social justice and more. Download your free copy here or by clicking the button below.

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